Terms & Conditions

1. Detailed description of goods and/or services

SNC is a business in the medical nanotechnology industry that specialises in development and manufacture of electrospun nanofiber materials.

2. Delivery policy

SNC shall endeavour to procure delivery to customers of purchased products within a reasonable time of the relevant product order being accepted by SNC provided that payment has been received in full. SNC’s delivery policy and related matters are fully described in and subject to the SNC standard supply terms agreed with the customer.

3. Return and Refunds policy

Customer may return products which do not comply with SNC specifications within 30 (thirty) days of receipt of such products. If SNC is unable to provide conforming products the fees paid by customer in respect of such products will be refunded. The customers right to return non-conforming products to SNC is more fully described in and subject to the SNC standard supply terms agreed with the customer.

4. Customer Privacy policy

SNC shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Our privacy policy is available at: https://sncfibers.com/client-info-policy/

5. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the SNC’s bank account, the details of which will be provided on request.

6. Card payments

You can make payments to us using the online payment facility operated by PayGate (Pty) Ltd. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no card details are stored by PayGate on the website. For more information about PayGate and its services and policies, please visit www.paygate.co.za.

Note that you remain responsible for paying any amounts due by you to SNC. Therefore, as between SNC and you, you agree to bear all risks associated with your use of any online payment facility or other payment method.

7. Customer details separate from card details

Customer details will be stored by SNC separately from card details which are entered by the client on PayGate’s secure site. Please note that SNC does not have access to, process or store the card information entered by you via the PayGate website. For more detail on PayGate refer to www.paygate.co.za

8. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is
South Africa. Transaction currency is South African Rand (ZAR).

9. Country of domicile

This website is governed by the laws of South Africa and SNC chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 7 Marconi Rd, Montague Gardens, Cape Town, 7441, South Africa.

10. Variation

SNC may, in its sole discretion, change these terms or any part thereof at any time without notice.

11. Company information

This website is run by the Stellenbosch Nanofiber Company (Pty) Ltd (private company) based in South Africa trading as The Stellenbosch Nanofiber Company, also abbreviated as SNC and with registration number 2009/023385/07 and Directors: MW Coetzer, PN De Waal, JP du Plessis, MSDP Le Roux, AE Smit, AF Volkwyn (Director(s)).

Physical Address: 7 Marconi Rd, Montague Gardens, Cape Town, South Africa
Email: info@sncfibers.com
Phone: +27 (0) 21 035 0446